Customer Care Consultant

Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator looking for a permanent, full-time role with a competitive salary in the heart of the Adelaide CBD?

Randstad is looking for multiple Contact Centre Consultants to join a dynamic team with a vibrant national client! This is your chance to build a lasting career with comprehensive training and real career progression opportunities.

The Role

As an Expert, you’ll join a collaborative team, gaining universal knowledge of all products to provide personalised technical and service solutions. You'll use various communication mediums, take ownership of customer issues, and deliver outstanding experiences. You’ll be managing high-volume inbound calls, providing exceptional service in a fast-paced environment. Your attention to detail, resilience, and commitment to teamwork will be essential for success.

Your Day-to-Day

• Handle inbound interactions (service, technical support)
• Communicate effectively via digital platforms and voice calls
• Resolve customer complaints promptly and appropriately
• Promote products and services
• Identify and recommend solutions to enhance customer loyalty

What We Offer

• $75k + super Base Salary
• Permanent Full-Time position
• Comprehensive Paid Training
• Real Career Progression pathways

About You

• Strong verbal and written communication skills
• Proven Attention to Detail and organisational skills
• Exceptional Empathy and Resilience
• Strong commitment to Teamwork
• Highly Tech-Savvy (Ability to navigate multiple systems simultaneously)
• Available for a 24/7 rotating roster

Ready to launch your career? Apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.